What happens if my payment fails?

You do not lose the slot. You can try again in the Tattooed app with the same card or another one, as long as the 30-minute countdown that starts when an artist is assigned has not ended.

This countdown only applies to an appointment assigned by Tattooed. If you are paying the deposit for a quote sent by your artist, there is no 30-minute time limit. You can retry a declined payment in the same way, with the same card or another one.

What you see for each type of failure

• The bank declines your card: the message shows the explanation provided by your bank, such as a limit reached, an expired card, or canceled authentication, in your own language.
• You close the payment sheet yourself: this is not treated as an error. No alert banner appears, and you simply return to the summary.
• The server times out: a generic timeout message appears without technical details.

If the 30-minute period ends

The countdown continues while the card entry sheet is open. It is simply not shown on screen at that point. If the 30 minutes end while you are entering your card, the payment may still go through, but the slot appears as expired as soon as you return to the waiting screen. It is then released and offered to someone else. The app no longer shows the payment option, and you must start a new artist search from your project.

Trying again never charges you twice

Every payment attempt for the same appointment reuses the same charge reference with the bank. Making several attempts after declined payments therefore never results in a duplicate charge.

When the payment actually went through

If your bank approved the charge but the app is taking time to confirm the appointment, the payment has not failed. The money has already been charged, and only the confirmation notification is delayed. Do not try to pay a second time in this situation. The app asks you to wait instead of starting another payment.

For the full payment process, see How do I pay my deposit in the app?