How do I cancel or reschedule my appointment?

Once you have paid your deposit, you can reschedule your session with the same artist in the app until a set cutoff before the scheduled time. However, there is no one-click cancellation button that automatically refunds the deposit.

Everything below applies to an appointment assigned to you by Tattooed with a deposit. If you booked directly on an artist's page, tell them as early as possible and agree on another date with them. If you paid a deposit on their quote, the same rules below apply to a no-show and a dispute with supporting documentation.

Reschedule with the same artist

From your confirmed appointment, you can choose another slot offered by the same artist. Nothing else changes: the same professional, the same deposit, and the same amount. This option remains available until a set cutoff before the appointment time. After that, the date is locked because the artist reserved the slot in their calendar and turned down other requests to keep it for you.

If the notice period has passed and something prevents you from attending, contact the artist directly as soon as possible.

What is not available: simple cancellation with a refund

A confirmed, paid appointment does not have a cancellation button that automatically refunds you. This is intentional. The deposit protects the time the artist reserved for you, and unrestricted cancellation would defeat its purpose.

If you do not show up

After a grace period following the scheduled time, the artist can report that you did not show up. The artist then keeps the deposit. This is the tradeoff for reserving a slot. Time blocked in their calendar has a cost, whether you attend or not.

If you have a genuine emergency

Medical leave, hospitalization, an accident, or a death are covered situations. You can open a dispute with supporting documentation within the set period after the appointment date. A Tattooed administrator reviews the case and decides how to divide the deposit among you, the artist, and the platform.

If the artist can no longer see you

If the artist cancels, your deposit is automatically refunded in full.

Change artists

You cannot request a different artist before the appointment date. This request only becomes available after the scheduled session time, and only if work has not started, up to a number of times set by the platform. Before that date, your only way to get another professional is to change your stated availability and start a new search from a new project.